Posted by: Shaikh Ahmad | February 28, 2013

Program Manager Speech Analytics and Data Sciences

Position Name: Program Manager- Speech Analytics

The Program Manager will lead complex, multi-disciplinary, multi-location projects to build out and enhance Speech Science technology. The Program Manager will also manage the design, development and adoption of world-class speech applications to automate mission-critical customer journeys with multi-modal user experiences. You will coordinate efforts of internal stakeholders (sales, pre-sales, products, application design, analytics, development, and delivery) to ensure that applications meet customer requirements and exceed self-service completion targets.

Summary of essential job functions

  • Interact with a deeply technical Speech Science team of Analytics, Statistics, Language Modeling, Text Mining and Data Sciences professionals to define and deliver cutting edge solutions.
  • Cultivate solid relationships with key project stakeholders and cross-functional team leads.
  • Plan and manage multiple parallel projects through the entire project lifecycle.
  • Define program scope, goals and deliverables that support business objectives in collaboration with senior management and key stakeholders.
  • Work proactively with key stakeholders to ensure project milestones are met and deliverables are high quality.
  • Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs against technical constraints.
  • Maximize resources for the greater good of the organization.
  • Identify, assess, track and mitigate issues and risks at multiple levels.
  • Create, maintain and disseminate project information to stakeholders.

Minimum requirements (Education Qualification & Work Experience)

  • Field of graduate education – Computer Science, Mathematics, Statistics, Engineering, Linguistics, Business or related fields
  • 5+ years of program/project management experience with multi-group, multi-disciplinary projects in a software development and application infrastructure environment
  • Experience in IVR, Acoustic Modeling, Language Modeling, Signal Processing, Speech Recognition, Part-of-speech tagging, and/or Linguistic Corpora a plus
  • Experience in a predictive technology Product organization a plus

Competency Requirements: [Technical & Behavioral]

  • Proven track record of successful project delivery for large, complex projects
  • Demonstrated ability to shift priorities, demands and timelines through analytical and problem-solving capabilities
  • Excellent project management, written, verbal, and interpersonal communication skills
  • Ability to take complex and/or technical concepts and describe them in easy to understand business terminology
  • Strong quantitative and analytical abilities
  • MBA or other advanced degree a plus
  • Experience with online, voice, speech, mobile and CRM technologies and solutions a plus
  • Knowledge of sophisticated reporting and data warehousing systems a plus
  • Hands-on experience in the field of Analytics, Advanced statistics, data mining and text mining a plus

For more details write me on



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